Terms of use

What you are getting

Access to the Seneschal web application for as long as your subscription is current. Every plan includes the full product.

You are the licensed professional

Seneschal reads documents and surfaces dates to help you keep track of your transactions. It is a tool that assists you, not a substitute for your own review of a contract. Always confirm a critical date against the signed document itself.

Use your own account, keep your sign in secure, and do not use Seneschal to send anything unlawful or in breach of your brokerage's rules or the rules of your MLS or association. You remain responsible for everything sent from your mailbox, including messages Seneschal drafted and you approved.

Trial and billing

Every plan starts with a seven day free trial. Nothing is charged during it, and you can cancel before it ends and pay nothing at all. For a solo or team plan the seven days begin when you subscribe. For a brokerage plan they begin when MLS listing search is switched on for your firm, because that is the part your firm is waiting on a Northwest MLS licence for, and it would not be fair to spend your trial waiting for it.

When the trial ends the first payment is taken automatically and the subscription renews on its own, monthly or annually, until you cancel. Founding member pricing is for the Solo monthly plan and runs for twelve months from your first payment, then the subscription renews at the normal rate for your plan.

Payments are handled by Stripe. Card details go to Stripe and are never seen or stored by Seneschal HQ LLC. Cancel whenever you like and you keep access to the end of the period you have paid for. Time you have already bought is not refunded. A charge we got wrong always is.

Availability

Seneschal is a hosted service and there is no guarantee of uninterrupted availability. Where an outage is expected, notice will be given where practical.

Ending it

You can cancel at any time and nothing renews after it. Cancelling turns off the renewal rather than cutting you off, so you keep full access to the end of the period you have already paid for. Seneschal can close an account for non payment or for misuse. However the account ends, you can request an export of your data. If Seneschal stops operating, any period you have paid for and cannot use is refunded.

Who you are contracting with

Seneschal is an independent product operated by Seneschal HQ LLC, a Washington limited liability company based in Arlington, Washington. It is not a service of, endorsed by, or affiliated with Windermere Real Estate, the Northwest Multiple Listing Service, Microsoft, or Google. These terms are governed by the laws of the State of Washington.

The full terms

This page is a summary. The full terms of service are the ones that govern, and they go further: what you may and may not do with the software, the limits on what Seneschal is responsible for, and how you are told about a change. The payment, subscription and refund policies sit alongside them and are linked from the same page.